Commitment to Service Excellence


Service Excellence defines the culture at UHS and is what sets us apart from our competitors. It is intrinsic in every UHS facility. Over 65,000 UHS employees are committed to making every interaction a “WOW” experience by demonstrating the following Service Excellence behaviors:

Treat Everyone As a Guest


Demonstrate Professionalism and Excellence in the Things I Do


Practice Teamwork


Corporate Service Excellence Award

To recognize the best in Service Excellence, the Corporate Service Excellence Award is given annually to one acute care and one behavioral facility. It is an honor to win this prestigious award as it celebrates the achievement of excellence within the organization. Winners are chosen from applications submitted during first quarter. The application focuses on how Service Excellence was used to enhance the success of the organization and includes improvements in quality, safety, employee engagement, patient satisfaction and clinical programming.

Winners of the Corporate Service Excellence Award:

Year Acute Care Division Winners
2011 Texoma Medical Center, Denison, TX
2010 Northwest Texas Healthcare System, Amarillo, TX
2009 Centennial Hills Hospital Medical Center, Las Vegas, NV
2008 Doctors Hospital of Laredo, Laredo, TX
2007 Manatee Memorial Hospital, Bradenton, FL
2006 Auburn Regional Medical Center, Auburn, WA
2005 Aiken Regional Medical Centers, Aiken, SC
2004 Wellington Regional Medical Center, West Palm Beach, FL
2003 St. Mary's Regional Medical Center, Enid, OK
2002 Valley Hospital Medical Center, Las Vegas, NV

Year Behavioral Health Division Winners
2011 Chicago Children’s Center, Chicago, IL

Peak Behavioral Health Services, Santa Teresa, NM
2010 North Star Behavioral Health, Anchorage, AK
2009 Rockford Center, Newark, DE
2008 Lakeside Behavioral Health System, Memphis, TN
2007 Hermitage Hall, Nashville, TN
2006 Carolina Center for Behavioral Health, Greer, SC
2005 La Amistad Behavioral Health, Maitland, FL
2004 Anchor Hospital, Atlanta, GA
2003 Parkwood Behavioral Health System, Olive Branch, MS
2002 Peachford Behavioral Health System, Atlanta, GA